Swat.io incident

Replying to Facebook conversations older then 24 hours does not work anymore

Major Resolved View vendor source →

Swat.io experienced a major incident on September 21, 2020 affecting Facebook API, lasting 7d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2020, 05:49 AM UTC
Resolved
Sep 28, 2020, 07:49 AM UTC
Duration
7d 2h
Detected by Pingoru
Sep 21, 2020, 05:49 AM UTC

Affected components

Facebook API

Update timeline

  1. identified Sep 21, 2020, 05:49 AM UTC

    We've received reports that replying to Facebook private message conversations, whose last message received from the user is between 1 and 7 days, does not work anymore. We've analyzed the situation and contacted Facebook.

  2. identified Sep 21, 2020, 06:51 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 28, 2020, 07:49 AM UTC

    This incident has been resolved.