Swat.io incident

Replying to recently created Facebook private message threads results in error message

Major Resolved View vendor source →

Swat.io experienced a major incident on December 2, 2020 affecting Facebook API, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2020, 11:10 AM UTC
Resolved
Dec 04, 2020, 08:14 AM UTC
Duration
1d 21h
Detected by Pingoru
Dec 02, 2020, 11:10 AM UTC

Affected components

Facebook API

Update timeline

  1. monitoring Dec 02, 2020, 11:10 AM UTC

    Answering to recently created Facebook Private Messages results in an error message at the moment. This excludes already existing private message threads – those can be replied to regularly. We already reported this problem to Facebook here: https://developers.facebook.com/support/bugs/497849091193817/

  2. monitoring Dec 02, 2020, 03:57 PM UTC

    Facebook acknowledged the error and they are working on it: https://developers.facebook.com/status/issues/2810782945865685/

  3. resolved Dec 04, 2020, 08:14 AM UTC

    Facebook announced that they fixed the problem. Unfortunately the affected conversations only will work if the user starts a message with the page again. Then the page is able to send messages. https://developers.facebook.com/support/bugs/484143269217803/?comment_id=485346725764124