Swat.io experienced a critical incident on February 22, 2024 affecting Intercom Intercom Web Messenger and Intercom Intercom Mobile Messenger, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Intercom Intercom Web MessengerIntercom Intercom Mobile Messenger
Update timeline
- investigating Feb 22, 2024, 10:25 AM UTC
We are currently experiencing an issue with Intercom that is preventing users from using the live chat feature to contact our support team. Intercom is already aware of the problem and is working on a solution to resolve it! For more detailed information, please visit their status page https://www.intercomstatus.com
- resolved Feb 22, 2024, 11:42 AM UTC
This incident has been resolved.