Swagger incident

Production Issues Affecting SwaggerHub

Minor Resolved View vendor source →

Swagger experienced a minor incident on February 9, 2023 affecting Web Application and API Mocking and 1 more component, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2023, 03:33 PM UTC
Resolved
Feb 11, 2023, 02:28 PM UTC
Duration
1d 22h
Detected by Pingoru
Feb 09, 2023, 03:33 PM UTC

Affected components

Web ApplicationAPI MockingEmail NotificationsPayment

Update timeline

  1. identified Feb 09, 2023, 03:33 PM UTC

    Sometimes even the best ideas need a little more time to get right. This past week we introduced some changes around user management into SwaggerHub. Unfortunately, those changes had unintended downstream impacts to users. We’d like to apologize to you, our valued partners. We know that delivering quality software over and over is demanding. We are dedicated to delivering our customers the best developer experience for API development. Because of this commitment to quality, our team has been working nonstop to correct some of the errors our customers have experienced. Fixes will occur between February 11th and February 13th, 2023. You may experience degraded performance during this window. If you experience any downtime outside of this window or have any questions, please submit your issue here: https://support.smartbear.com/swaggerhub/message/

  2. monitoring Feb 11, 2023, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2023, 02:28 PM UTC

    This incident has been resolved.