Svix incident

Application portal is listing "sent" messages as "sending" (underlying delivery works)

Notice Resolved View vendor source →

Svix experienced a notice incident on August 15, 2023 affecting Application Portal, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2023, 02:37 PM UTC
Resolved
Aug 15, 2023, 05:44 PM UTC
Duration
3h 6m
Detected by Pingoru
Aug 15, 2023, 02:37 PM UTC

Affected components

Application Portal

Update timeline

  1. identified Aug 15, 2023, 02:37 PM UTC

    We got a few reports of an issue that some webhooks are showing as "sending" even though they successfully got sent. A fix is on the way, sorry about that. It doesn't affect actual webhook delivery, it's just the UI that's affected.

  2. monitoring Aug 15, 2023, 03:01 PM UTC

    Fix is deployed. It'll only fix it for new messages, fixing it for older ones (fixing the status cache there) will come in a bit.

  3. resolved Aug 15, 2023, 05:44 PM UTC

    The issue has been working for the last few hours. Cached message statuses have also been fixed.