Supersonik experienced a minor incident on July 27, 2026 affecting Web app and Real time agent, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 02:00 PM UTC
Status: Investigating Beginning at 13:40 UTC (15:40 CEST) on 27 July, users are unable to sign in to app.supersonik.ai: http://app.supersonik.ai, and interactive demo links are failing to load for recipients. The application page may load, but it will not retrieve or display any data We have identified the cause as a change deployed to our API earlier this afternoon. A rollback is in progress. This is an availability issue only. No customer data has been lost, altered, or exposed, and no action is required on your side. Server-to-server API integrations are not affected. Next update within 30 minutes, or sooner once service is restored. Affected components Web app (Full outage) Real time agent (Full outage)
- resolved Jul 27, 2026, 02:16 PM UTC
Status: Resolved Summary The issue preventing users from signing in to app.supersonik.ai: http://app.supersonik.ai and loading interactive demo links has been fully resolved. All systems and application services are operating normally. Affected components Real time agent (Operational) Web app (Operational)