Sunsama incident

Performance degradation on app

Critical Resolved View vendor source →

Sunsama experienced a critical incident on February 1, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 07:00 PM UTC
Resolved
Feb 01, 2021, 07:00 PM UTC
Duration
—
Detected by Pingoru
Feb 01, 2021, 07:00 PM UTC

Update timeline

  1. resolved Feb 05, 2021, 09:02 AM UTC

    The app loaded but it was slow and interactions would frequently fail, due to higher load in our servers. We temporarily disabled some unnecessary features and the slowness lasted for less than one hour. This affected the web app, desktop app, and mobile app.