Sunsama incident

Old/stopped recurring tasks showing up

Minor Resolved View vendor source →

Sunsama experienced a minor incident on April 4, 2023 affecting Web and Desktop and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 09:44 AM UTC
Resolved
Apr 04, 2023, 12:45 PM UTC
Duration
3h
Detected by Pingoru
Apr 04, 2023, 09:44 AM UTC

Affected components

WebDesktopMobile

Update timeline

  1. investigating Apr 04, 2023, 09:44 AM UTC

    We're aware some recurring tasks have re-appeared and can be showing up as duplicates for "Today". We're working on a fix to make sure they don't show up again, and expect to have an update in the next hour.

  2. identified Apr 04, 2023, 09:50 AM UTC

    We've been doing some database cleanup of some recurring tasks that had invalid data, and in the process have decided to mark old/stopped ones as valid tasks to repeat, when we weren't sure if they should or should not keep repeating. We're investigating how we can automatically fix this situation.

  3. resolved Apr 04, 2023, 12:45 PM UTC

    All issues have been identified and affected customers will be notified with their options within the next 24h.