Sunsama incident

General app outage

Notice Resolved View vendor source →

Sunsama experienced a notice incident on June 22, 2023 affecting Website and Web and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 03:11 AM UTC
Resolved
Jun 22, 2023, 04:27 AM UTC
Duration
1h 15m
Detected by Pingoru
Jun 22, 2023, 03:11 AM UTC

Affected components

WebsiteWebDesktopMobile

Update timeline

  1. investigating Jun 22, 2023, 03:11 AM UTC

    We are aware of an issue that's made the app unable to load and for users where it does load, the app generally does not work (load events/tasks). We've identified the root cause and are working on a fix. We believe its a second order impact from our most recent fix to work around ClickUp's false positive ban of our IP for our ClickUp integration.

  2. resolved Jun 22, 2023, 04:27 AM UTC

    This outage is now resolved and we've been monitoring our systems for the past hour to confirm stability. Thanks for your patience. It's been a tough day at Sunsama HQ. All of the outages we've had this year, all on the same day 🥵