Sunsama experienced a minor incident on March 29, 2024 affecting Web and Desktop and 1 more component, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2024, 06:17 PM UTC
Sunsama is currently down, extremely slow to load, or not loading tasks. We're aware of the situation and aware of a possible fix and hope it will be back up within the hour.
- identified Mar 29, 2024, 06:20 PM UTC
We are aware of an outage and hope to have Sunsama back online within the hour.
- identified Mar 29, 2024, 09:24 PM UTC
We fixed the primary issue and expect normal performance for most users. However there are a small number of requests that are still timing out. We are sending out a possible fix for the remaining issues and we will continue to monitor the situation.
- monitoring Mar 29, 2024, 10:08 PM UTC
Sunsama is back up for 99% of customers. There are some power users who may still experience issues with today's tasks loading (we expect that to resolve shortly).
- resolved Mar 29, 2024, 11:37 PM UTC
All systems go! We should be totally back on line now.