Sunsama incident

App not loading

Critical Resolved View vendor source →

Sunsama experienced a critical incident on May 28, 2021 affecting Web and Desktop, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2021, 12:39 PM UTC
Resolved
May 28, 2021, 12:47 PM UTC
Duration
7m
Detected by Pingoru
May 28, 2021, 12:39 PM UTC

Affected components

WebDesktop

Update timeline

  1. identified May 28, 2021, 12:39 PM UTC

    We just released an update that caused many clients to not load successfully. We're already releasing a fix for it and expect the app to be back to normal in less than 15 minutes.

  2. identified May 28, 2021, 12:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 28, 2021, 12:47 PM UTC

    The app should be back up if you refresh now. We're sorry about the inconvenience this caused.