Sunbit experienced a major incident on January 12, 2021 affecting Sunbit On-the-Go, lasting 14h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 12, 2021, 03:57 AM UTC
A portion of SMS messages are not being delivered through the carrier networks. The issue has been identified and we are actively working to resolve it. If you are having any problems as a result of this issue, please contact Sunbit Partner Support at 855-778-6248 to receive assistance. We will provide an update as soon as more information becomes available.
- monitoring Jan 12, 2021, 04:05 PM UTC
We are observing recovery of the SMS delivery issue and see decreased error rates. We are continuing to monitor progress towards resolution. We will provide an update as soon as more information becomes available.
- resolved Jan 12, 2021, 06:09 PM UTC
We are no longer seeing errors from the SMS delivery issue. The issue has been completely resolved and systems are stable.