Sunbit experienced a notice incident on July 28, 2021 affecting Sunbit iOS App and Sunbit Online Checkout and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2021, 06:58 PM UTC
Our 3rd party payment gateway is currently experiencing an outage on their end. This has affected our ability to process payments on new or existing transactions. We are monitoring this issue and will provide updates as soon as the become available.
- monitoring Jul 28, 2021, 08:12 PM UTC
We are observing recovery of the payment processing issue and see decreased error rates. Our 3rd party payment gateway services are restored and we are able to successfully faciliate transactions. We are continuing to monitor that the system is stable and there are no further issues.
- resolved Jul 28, 2021, 08:57 PM UTC
We are no longer seeing errors during payment processing. The issue has been completely resolved and systems are stable.