Sunbit incident

Elevated level of errors

Major Resolved View vendor source →

Sunbit experienced a major incident on December 15, 2021 affecting Sunbit iOS App and Sunbit Online Checkout and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:48 PM UTC
Resolved
Dec 15, 2021, 04:23 PM UTC
Duration
35m
Detected by Pingoru
Dec 15, 2021, 03:48 PM UTC

Affected components

Sunbit iOS AppSunbit Online CheckoutSunbit On-the-GoSunbit Pre-QualificationMy SunbitPartner PortalServices PortalSunbit Rewards

Update timeline

  1. investigating Dec 15, 2021, 03:48 PM UTC

    We are experiencing an elevated level of errors and have identified the issue is a result of an ongoing AWS outage. We will provide an update as soon as more information becomes available.

  2. identified Dec 15, 2021, 03:48 PM UTC

    We are experiencing an elevated level of errors and have identified the issue is a result of an ongoing AWS outage. We will provide an update as soon as more information becomes available.

  3. monitoring Dec 15, 2021, 04:11 PM UTC

    We are observing recovery of the issue and systems are stabilizing. We will provide an update as soon as more information becomes available.

  4. resolved Dec 15, 2021, 04:23 PM UTC

    We are no longer seeing errors from the AWS outage. The issue has been completely resolved and systems are stable.