Sunbit incident

Email Delivery Issues

Notice Resolved View vendor source →

Sunbit experienced a notice incident on February 21, 2023 affecting Sunbit iOS App and Sunbit Online Checkout and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2023, 05:49 PM UTC
Resolved
Feb 21, 2023, 10:46 PM UTC
Duration
4h 57m
Detected by Pingoru
Feb 21, 2023, 05:49 PM UTC

Affected components

Sunbit iOS AppSunbit Online CheckoutSunbit On-the-GoSunbit Pre-Qualification

Update timeline

  1. identified Feb 21, 2023, 05:49 PM UTC

    We have identified delays in email delivery caused by an upstream outage with our email service provider. A fix is in progress and we will provide an update as soon as more information becomes available.

  2. monitoring Feb 21, 2023, 07:11 PM UTC

    We are observing recovery of the email delivery issue. We will provide an update as soon as more information becomes available.

  3. resolved Feb 21, 2023, 10:46 PM UTC

    We are no longer seeing email delivery issues. The issue has been resolved and systems are stable.