Sunbit experienced a critical incident on May 30, 2024 affecting Sunbit iOS App and Sunbit Online Checkout and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2024, 10:48 PM UTC
Our 3rd party payment gateway is currently experiencing an outage on their end. This has affected our ability to process payments on new or existing transactions. We are monitoring this issue and will provide updates as soon as the become available.
- monitoring May 30, 2024, 11:45 PM UTC
We are observing recovery of the payment processing issue and see decreased error rates. We are continuing to monitor that the system is stable and there are no further issues.
- monitoring May 31, 2024, 12:03 AM UTC
We are observing recovery of the payment processing issue and see decreased error rates. We are continuing to monitor that the system is stable and there are no further issues.
- resolved May 31, 2024, 01:22 AM UTC
We are no longer seeing errors during payment processing. The issue has been completely resolved and systems are stable.