SumUp POS experienced a minor incident on May 21, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 21, 2021, 11:51 AM UTC
Type: Incident Affected Components: Goodeats May 21, 14:09:13 GMT+0 - Resolved - We have seen no further incidents since our earlier platform change at 14:15. May 21, 12:59:05 GMT+0 - Monitoring - We have made a configuration change to the load balancer in our infrastructure. We have seen no further issues over the past 15 minutes since introducing this change. We continue to monitor. May 21, 12:22:14 GMT+0 - Identified - The issue has been identified and a fix is being implemented. May 21, 12:22:05 GMT+0 - Investigating - We are investigating reports of intermittent errors for a small number of Goodeats customers. Our early analysis shows this is impacting less than 0.1% of requests. We will provide more details once we identify the root cause. May 21, 11:51:58 GMT+0 - Investigating - We are currently investigating this issue.