SumUp POS incident

Intermittent service unavailability

Minor Resolved View vendor source →

SumUp POS experienced a minor incident on May 21, 2021, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2021, 11:51 AM UTC
Resolved
May 21, 2021, 02:09 PM UTC
Duration
2h 17m
Detected by Pingoru
May 21, 2021, 11:51 AM UTC

Update timeline

  1. investigating May 21, 2021, 11:51 AM UTC

    We are currently investigating this issue..

  2. investigating May 21, 2021, 12:22 PM UTC

    We are investigating reports of intermittent errors for a small number of Goodeats customers. Our early analysis shows this is impacting less than 0.1% of requests. We will provide more details once we identify the root cause..

  3. identified May 21, 2021, 12:22 PM UTC

    The issue has been identified and a fix is being implemented..

  4. monitoring May 21, 2021, 12:59 PM UTC

    We have made a configuration change to the load balancer in our infrastructure. We have seen no further issues over the past 15 minutes since introducing this change. We continue to monitor..

  5. resolved May 21, 2021, 02:09 PM UTC

    We have seen no further incidents since our earlier platform change at 14:15..