SumUp POS Outage History

SumUp POS is up right now

SumUp POS had 2 outages in the last 2 years totaling 48h 34m of downtime — averaging 0.1 incidents per month.

There were 2 SumUp POS outages since December 21, 2024 totaling 48h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thegoodtill.com

Minor December 21, 2024

POS app data usage

Detected by Pingoru
Dec 21, 2024, 07:27 PM UTC
Resolved
Dec 22, 2024, 07:41 PM UTC
Duration
1d
Timeline · 2 updates
  1. monitoring Dec 21, 2024, 07:27 PM UTC

    We identified an issue where if you have many open sales(including table/delivery as well) on the iPad, they are sent on each sync causing more data usage than normal. We identified, fixed and released an update on the app store. We encourage all merchants to update the POS app ASAP so their data usage doesn't grow and also avoid unintended data override from other iPads on some occasion..

  2. resolved Dec 22, 2024, 07:41 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor December 21, 2024

BI module availability

Detected by Pingoru
Dec 21, 2024, 07:20 PM UTC
Resolved
Dec 22, 2024, 07:40 PM UTC
Duration
1d
Timeline · 2 updates
  1. identified Dec 21, 2024, 07:20 PM UTC

    Due to some latency issue, anyone with Business Intelligence module enabled will have their report available time not updated on overview report section. We are working on this and hopefully will restore the normal operation soon. The overview page will have updated timestamp when that happens..

  2. resolved Dec 22, 2024, 07:40 PM UTC

    This incident has been resolved..

Read the full incident report →