SuitePad incident

Degraded performance between 30th Oct 2022 03:00 CET to 31st Oct 15:30 CET.

Critical Resolved View vendor source →

SuitePad experienced a critical incident on October 30, 2022, lasting 12h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2022, 02:00 AM UTC
Resolved
Oct 30, 2022, 02:30 PM UTC
Duration
12h 30m
Detected by Pingoru
Oct 30, 2022, 02:00 AM UTC

Update timeline

  1. resolved Oct 31, 2022, 05:13 PM UTC

    Our system experienced degraded performance from 30th Oct 2022 03:00 CET to 31st Oct 15:30 CET. The areas of our platform where degradation was experienced include: * PMS/SRS integrations * Manifest publications * Device pings in the Admin Panel * Analytics As for orders that were placed during period of degradation, they were not forwarded to SRS platforms and we won't be able to forward them retrospectively. Apologies for the inconvenience.