SuitePad experienced a critical incident on May 12, 2023 affecting Legacy Message Queue, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2023, 03:16 PM UTC
Due to problems on our message queue, we estimate some of the devices have connection issues. This will affect features such as: * Push Messages * Device Pings * Content Updates * Delayed arrival of Analytics The current issue will have no impact on the ability to take orders from the hotel-guests
- investigating May 12, 2023, 04:45 PM UTC
We are continuing to investigate this issue.
- identified May 12, 2023, 08:23 PM UTC
The issue has been identified and a fix is being implemented.
- investigating May 12, 2023, 08:23 PM UTC
We are currently investigating this issue.
- investigating May 13, 2023, 10:37 AM UTC
The current issue also impacts the ability to confirm orders. I.e., hotliers won't be able to use SMS, emails or automated phone calls to confirm orders that have arrived in the Admin Panel
- monitoring May 13, 2023, 01:34 PM UTC
A fix has been implemented and we are monitoring the recovery process. Our systems are still catching up with tasks that need to be processed. As a result, hotel guests might receive delayed SMS/Emails etc in the next few hours. We will inform you, once our systems are back 100%.
- resolved May 13, 2023, 01:59 PM UTC
The issue has been resolved and our systems are 100% again.