SuitePad experienced a critical incident on May 14, 2023 affecting Legacy Message Queue, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Legacy Message Queue
Update timeline
- investigating May 14, 2023, 10:09 AM UTC
The previously reported connectivity issues have resurfaced. This will affect features such as: * Confirming orders to hotel-guests * Push Messages * Device Pings * Content Updates * Delayed arrival of Analytics
- investigating May 14, 2023, 10:11 AM UTC
We are continuing to investigate this issue.
- monitoring May 14, 2023, 12:01 PM UTC
A fix has been implemented. Devices are in the process of re-connection, our team is monitoring the progress.
- resolved May 14, 2023, 12:42 PM UTC
We have verified that the affected features are working again. Vast majority of the devices have been reconnected.