Sufio incident

Degraded performance of automatic synchronizations with external systems

Major Resolved View vendor source →

Sufio experienced a major incident on April 8, 2021 affecting Data Synchronization, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2021, 05:15 PM UTC
Resolved
Apr 08, 2021, 06:08 PM UTC
Duration
53m
Detected by Pingoru
Apr 08, 2021, 05:15 PM UTC

Affected components

Data Synchronization

Update timeline

  1. investigating Apr 08, 2021, 05:15 PM UTC

    We are currently experiencing issue with our data synchronization. Your invoices, customers and products can be created later than usually. We are investigating this issue.

  2. identified Apr 08, 2021, 05:44 PM UTC

    We identified this issue coming from our cloud provider and we actively try to solve this issue with them.

  3. monitoring Apr 08, 2021, 06:02 PM UTC

    We were able to resolve this issue with our cloud provider and we are currently seen improvements in our data synchronization.

  4. resolved Apr 08, 2021, 06:08 PM UTC

    Issue was resolved.