Sufio incident

Degraded performance of data synchronization with Shopify

Major Resolved View vendor source →

Sufio experienced a major incident on October 28, 2021 affecting Data Synchronization, lasting 12h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2021, 10:47 AM UTC
Resolved
Oct 28, 2021, 10:51 PM UTC
Duration
12h 4m
Detected by Pingoru
Oct 28, 2021, 10:47 AM UTC

Affected components

Data Synchronization

Update timeline

  1. investigating Oct 28, 2021, 10:47 AM UTC

    We are currently experiencing delays in data synchronization with Shopify, due to which the creation of new documents on our users' accounts may take longer than usual. We are actively monitoring the issue and will provide more updates as they become available.

  2. monitoring Oct 28, 2021, 04:33 PM UTC

    We are monitoring the situation to ensure the full performance of our users' accounts.

  3. resolved Oct 28, 2021, 10:51 PM UTC

    This issue has been resolved, and our data synchronization is now operating as normal. Thank you for your patience throughout this process.