Sufio incident

Issues with [Sufio accounts/sending emails/online payments]

Major Resolved View vendor source →

Sufio experienced a major incident on August 24, 2022 affecting Sufio Accounts and Data Synchronization and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2022, 10:46 AM UTC
Resolved
Aug 24, 2022, 11:05 AM UTC
Duration
18m
Detected by Pingoru
Aug 24, 2022, 10:46 AM UTC

Affected components

Sufio AccountsData SynchronizationWebsiteBlog and ArticlesShopify API & Mobile

Update timeline

  1. investigating Aug 24, 2022, 10:46 AM UTC

    We are currently investigating an issue preventing some users from [accessing their Sufio accounts/sending emails to their customers/accepting online payments]. We apologize for any inconvenience and will provide more updates as they become available.

  2. resolved Aug 24, 2022, 11:05 AM UTC

    This incident has been resolved.