Sufio incident

Degraded performance of data synchronization with Shopify

Notice Resolved View vendor source →

Sufio experienced a notice incident on January 4, 2023 affecting Sufio Accounts and Data Synchronization and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2023, 08:17 PM UTC
Resolved
Jan 05, 2023, 02:20 AM UTC
Duration
6h 3m
Detected by Pingoru
Jan 04, 2023, 08:17 PM UTC

Affected components

Sufio AccountsData SynchronizationWebsite

Update timeline

  1. investigating Jan 04, 2023, 08:17 PM UTC

    We are currently experiencing delays in data synchronization with Shopify, due to which the creation of new documents on our users' accounts may take longer than usual. We are actively monitoring the issue and will provide more updates as they become available.

  2. identified Jan 04, 2023, 09:38 PM UTC

    We have identified the cause of the issue, and a fix is being implemented.

  3. monitoring Jan 04, 2023, 11:22 PM UTC

    We are monitoring the situation to ensure the full performance of our users' accounts.

  4. resolved Jan 05, 2023, 02:20 AM UTC

    This issue has been resolved, and our data synchronization is now operating as normal.