Sufio incident

Degraded performance of data synchronization with Shopify

Major Resolved View vendor source →

Sufio experienced a major incident on October 18, 2021 affecting Sufio Accounts and Data Synchronization, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2021, 07:09 AM UTC
Resolved
Oct 19, 2021, 08:05 AM UTC
Duration
1d
Detected by Pingoru
Oct 18, 2021, 07:09 AM UTC

Affected components

Sufio AccountsData Synchronization

Update timeline

  1. investigating Oct 18, 2021, 07:09 AM UTC

    We are currently experiencing delays in data synchronization with Shopify, due to which the creation of new documents on our users' accounts may take longer than usual. We are actively monitoring the issue and will provide more updates as they become available.

  2. investigating Oct 18, 2021, 07:09 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 19, 2021, 08:05 AM UTC

    This issue has been resolved, and our data synchronization is now operating as normal. Thank you for your patience throughout this process.