Substack incident

Dropping email open rates due to Apple iCloud Private Relay outage

Minor Resolved View vendor source →

Substack experienced a minor incident on July 25, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 06:30 PM UTC
Resolved
Jul 25, 2024, 06:30 PM UTC
Duration
—
Detected by Pingoru
Jul 25, 2024, 06:30 PM UTC

Update timeline

  1. resolved Jul 29, 2024, 11:19 PM UTC

    We’ve investigated a trend of dropping email open rates for a subset of publishers since 7/25. We believe this is due to the outage with Apple’s iCloud Private Relay from 7/25 — 7/27, and that this doesn't reflect an actual change in opens.