Substack incident
Delayed stats due to Amazon Web Services outage
Substack experienced a minor incident on July 30, 2024 affecting Writer dashboards, lasting 8h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 30, 2024, 10:55 PM UTC
We've investigated an issue with delays in publisher stats due to an outage at our data processing provider, Amazon Web Services. We expect no data to be lost and stats to appear as normal once the issue is resolved.
- monitoring Jul 31, 2024, 03:15 AM UTC
We're continuing to monitor an issue with delays in publisher stats due to an outage at our data processing provider, Amazon Web Services. We expect no data to be lost and stats to appear as normal once the issue is resolved, which we expect will be by 11 PM PT at the latest.
- monitoring Jul 31, 2024, 04:53 AM UTC
The outage at Amazon Web Services has been resolved and we're processing the delayed data. We expect stats to be fully up to date by 11:30 PM PT.
- resolved Jul 31, 2024, 07:07 AM UTC
This incident has been resolved.