Substack incident

Increased error rates

Critical Resolved View vendor source →

Substack experienced a critical incident on August 13, 2024 affecting Substack publications and Writer dashboards and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 07:24 PM UTC
Resolved
Aug 13, 2024, 07:42 PM UTC
Duration
17m
Detected by Pingoru
Aug 13, 2024, 07:24 PM UTC

Affected components

Substack publicationsWriter dashboardsSubstack.com

Update timeline

  1. investigating Aug 13, 2024, 07:24 PM UTC

    We are investigating reports of increased error rates across Substack.

  2. identified Aug 13, 2024, 07:27 PM UTC

    We have resolved the issue and have fully recovered. We will continue to monitor.

  3. monitoring Aug 13, 2024, 07:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 13, 2024, 07:42 PM UTC

    This incident has been resolved.