Substack experienced a critical incident on August 23, 2024 affecting Substack publications and Writer dashboards and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2024, 05:36 PM UTC
We are investigating reports of increased errors and Latency from all Substack services.
- investigating Aug 23, 2024, 05:50 PM UTC
We have identified the cause of the issue and are working toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
- identified Aug 23, 2024, 06:05 PM UTC
We are continuing to work toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
- identified Aug 23, 2024, 06:29 PM UTC
We are continuing to work toward resolution and anticipate recovery starting shortly. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
- identified Aug 23, 2024, 06:35 PM UTC
We are beginning to see recovery across Substack. We are continuing to work toward full resolution.
- monitoring Aug 23, 2024, 06:37 PM UTC
Substack is operating normally. We are continuing to monitor.
- resolved Aug 23, 2024, 07:06 PM UTC
This incident has been resolved and Substack is operating normally.