Subscribe Pro incident

Slow Response and 502 Errors

Notice Resolved View vendor source →

Subscribe Pro experienced a notice incident on August 16, 2016, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2016, 06:17 PM UTC
Resolved
Aug 16, 2016, 06:17 PM UTC
Duration
—
Detected by Pingoru
Aug 16, 2016, 06:17 PM UTC

Update timeline

  1. resolved Aug 16, 2016, 06:17 PM UTC

    This afternoon our platform started experiencing slow performance and intermittent 502 errors. The root cause was a difference in how the database engines on our old and new environment responded to specific indexes. We have resolved the issue by adding additional indexes.