Subscribe Pro experienced a notice incident on January 10, 2017, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jan 10, 2017, 11:09 AM UTC
We have some customers who are experiencing API authentication issues. In all cases this should be resolved by flushing Magento caches. We deployed a change to our platform this morning which upgraded the OAuth2 authentication system. This system is currently used by our Magento 1 extension. The upgrade invalidated all existing OAuth access tokens. The expectation was that the invalidated access tokens were cached for no more than 5 minutes by Magento 1 clients. However it appears that in a few cases, access tokens are cached longer. The issue should be resolved by flushing all caches in the Magento admin panel, specifically the 2 Subscribe Pro related caches.
- resolved Jan 10, 2017, 12:24 PM UTC
This incident has been resolved.