Subscribe Pro incident

Slow and Delayed Recurring Order Processing

Notice Resolved View vendor source →

Subscribe Pro experienced a notice incident on February 28, 2018, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2018, 05:13 PM UTC
Resolved
Feb 28, 2018, 06:56 PM UTC
Duration
1h 42m
Detected by Pingoru
Feb 28, 2018, 05:13 PM UTC

Update timeline

  1. investigating Feb 28, 2018, 05:13 PM UTC

    We are investigating slow and delayed recurring order processing across all Subscribe Pro environments. We are investigating the issue and will report when everything is back to normal.

  2. resolved Feb 28, 2018, 06:56 PM UTC

    The problem with slow and delayed subscription processing has been resolved. We are still investigating the root cause.