Subscribe Pro experienced a critical incident on August 21, 2018 affecting API | api.subscribepro.com and Management Portal | platform.subscribepro.com, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2018, 04:23 AM UTC
We are currently investigating a partial outage of our API and Web UI. The root cause seems to be our upstream hosting provider.
- investigating Aug 21, 2018, 04:28 AM UTC
Our monitoring has detected serious issues with our cloud infrastructure provider which affects all sites using Cloudfront CDN. Our operations team has been notified and they are investigating the issue with our provider. We will update the status shortly but we do not yet have an estimated resolution time.
- investigating Aug 21, 2018, 05:13 AM UTC
Our upstream hosting provider continues to investigate the Amazon Cloudfront issue.
- resolved Aug 21, 2018, 06:08 AM UTC
The Cloudfront CDN appears to be operating normally for our services now.
- postmortem Aug 21, 2018, 01:05 PM UTC
The outage was caused by a misconfigured SSL certificate chain. Our hosting provider replaced / reconfigured a number of certificates and unfortunately our environment was affected. This caused some traffic coming from Cloudfront to our production web clusters to fail and thus caused them to be unreachable from some locations.