Subscribe Pro incident

Internal Server Error on Subscription and Customer Management pages in Merchant UI

Major Resolved View vendor source →

Subscribe Pro experienced a major incident on July 30, 2019 affecting Management Portal | platform.subscribepro.com, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2019, 12:56 PM UTC
Resolved
Jul 30, 2019, 06:03 PM UTC
Duration
5h 6m
Detected by Pingoru
Jul 30, 2019, 12:56 PM UTC

Affected components

Management Portal | platform.subscribepro.com

Update timeline

  1. investigating Jul 30, 2019, 12:56 PM UTC

    We are currently investigating a 500 Internal Server Error that is preventing access to subscription and customer management pages in our Merchant UI.

  2. monitoring Jul 30, 2019, 05:32 PM UTC

    A fix has been implemented and we are monitoring. If you continue to experience issues accessing Merchant UI functionality, please contact [email protected]

  3. resolved Jul 30, 2019, 06:03 PM UTC

    This incident has been resolved.