Subscribe Pro incident

Transaction Processing Issues

Notice Resolved View vendor source →

Subscribe Pro experienced a notice incident on May 30, 2020, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2020, 11:25 AM UTC
Resolved
May 30, 2020, 01:11 PM UTC
Duration
1h 46m
Detected by Pingoru
May 30, 2020, 11:25 AM UTC

Update timeline

  1. investigating May 30, 2020, 11:25 AM UTC

    We are currently investigating an issue causing payment transactions to fail.

  2. monitoring May 30, 2020, 12:31 PM UTC

    We have implemented a stable workaround. The core issue is related to an SSL certificate on core.spreedly.com. We will update when the core issue has been resolved.

  3. resolved May 30, 2020, 01:11 PM UTC

    A fix has been deployed by Spreedly and the core issue has been resolved. Transactions are processing successfully.