Subscribe Pro incident

Merchant app and API Outage

Major Resolved View vendor source →

Subscribe Pro experienced a major incident on June 29, 2020 affecting API | api.subscribepro.com and Management Portal | platform.subscribepro.com, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2020, 06:40 PM UTC
Resolved
Jun 29, 2020, 07:06 PM UTC
Duration
25m
Detected by Pingoru
Jun 29, 2020, 06:40 PM UTC

Affected components

API | api.subscribepro.comManagement Portal | platform.subscribepro.com

Update timeline

  1. investigating Jun 29, 2020, 06:40 PM UTC

    We are currently identifying an issue with our merchant and and API.

  2. resolved Jun 29, 2020, 07:06 PM UTC

    We identified an issue during our most recent deployment that resulted in traffic to our API and web UI not being processed. The relevant change was reverted and the issue has been resolved.