Subscribe Pro incident

Merchant App UI and API Outage

Critical Resolved View vendor source →

Subscribe Pro experienced a critical incident on July 17, 2020 affecting API | api.subscribepro.com and Management Portal | platform.subscribepro.com, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 09:29 PM UTC
Resolved
Jul 18, 2020, 12:39 AM UTC
Duration
3h 10m
Detected by Pingoru
Jul 17, 2020, 09:29 PM UTC

Affected components

API | api.subscribepro.comManagement Portal | platform.subscribepro.com

Update timeline

  1. investigating Jul 17, 2020, 09:29 PM UTC

    We are currently investigating an outage of our Merchant App UI and API. Currently it looks like an issue with our upstream provider, CloudFlare. We will keep you updated as we learn more.

  2. investigating Jul 17, 2020, 09:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2020, 09:41 PM UTC

    The issue with our upstream provider, Cloudflare, appears to be resolved. We are continuing to monitor.

  4. resolved Jul 18, 2020, 12:39 AM UTC

    This incident has been resolved.