Subscribe Pro experienced a critical incident on February 8, 2021, lasting 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 08, 2021, 01:25 PM UTC
Currently all payment transactions submitted through the Subscribe Pro Vault are failing. All other APIs and systems are operational. We have identified an issue with an upstream provider causing failing transaction requests. They have published an incident here: https://status.spreedly.com/incidents/1ly5j04m8mjs
- monitoring Feb 08, 2021, 01:32 PM UTC
Our upstream provider has implemented a fix and transactions appear to be processing successfully now. We are actively monitoring the results.
- resolved Feb 08, 2021, 01:53 PM UTC
This incident has been reported resolved by our upstream provider, and we are also no longer seeing any issues, so we are also considering it resolved.