Subscribe Pro incident

Degraded performance of Merchant App and API

Notice Resolved View vendor source →

Subscribe Pro experienced a notice incident on February 9, 2021, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2021, 03:47 PM UTC
Resolved
Feb 09, 2021, 07:05 PM UTC
Duration
3h 18m
Detected by Pingoru
Feb 09, 2021, 03:47 PM UTC

Update timeline

  1. investigating Feb 09, 2021, 03:47 PM UTC

    We are currently investigating an issue causing degraded performance of our Merchant App and API.

  2. monitoring Feb 09, 2021, 04:59 PM UTC

    We have implemented a fix and are monitoring. Please contact [email protected] if you continue to experience performance or connectivity issues.

  3. monitoring Feb 09, 2021, 04:59 PM UTC

    All systems are currently operating normally. We are still monitoring. We will post a postmortem write up once we fully understand the root cause.

  4. resolved Feb 09, 2021, 07:05 PM UTC

    We have identified the core issue and a fix is in place. We will follow up with a postmortem.