Subscribe Pro experienced a major incident on April 16, 2021 affecting API | api.subscribepro.com and Management Portal | platform.subscribepro.com, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
API | api.subscribepro.comManagement Portal | platform.subscribepro.com
Update timeline
- investigating Apr 16, 2021, 05:26 PM UTC
We are currently investigating an issue causing an outage of our Merchant App and API.
- resolved Apr 16, 2021, 05:42 PM UTC
The issue has been resolved.
- postmortem Apr 16, 2021, 05:43 PM UTC
This incident was caused because we missed updating a key credential during deployment to our production platform. We will be reviewing our process around how we track such credentials during updates.