Subscan experienced a major incident on July 14, 2021 affecting Subscan Kusama API, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Subscan Kusama API
Update timeline
- investigating Jul 14, 2021, 03:57 AM UTC
We noticed an increasing rate of Subscan API errors. We are investigating the issue.
- investigating Jul 14, 2021, 04:01 AM UTC
We are continuing to investigate this issue.
- resolved Jul 14, 2021, 04:16 AM UTC
The issue has been resolved. There was a hardware failure of one of our servers on Google Cloud Platform which impacts several services like Subscan for Kusama, Darwinia, and Edgeware. The server now has been automatically restarted and recovered.