StrongDM experienced a critical incident on May 21, 2020 affecting Admin UI and API, lasting 10h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 21, 2020, 07:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 21, 2020, 07:46 PM UTC
We are continuing to work on a fix for this issue.
- identified May 21, 2020, 08:12 PM UTC
Customers should be able to successfully access servers and datasources through strongDM. However, some functionality within the admin UI may not be available.
- monitoring May 21, 2020, 09:02 PM UTC
Customers should be able to successfully access servers and datasources through strongDM. However, some functionality within the admin UI may not be available.
- monitoring May 21, 2020, 09:20 PM UTC
Access to resources, our API, and admin UI are available and stable. Reprocessing of audit logs has been deferred, meaning query and session history will not be updated until the process is resumed. Reprocessing will resume no earlier than 05.22 0500 UTC.
- resolved May 22, 2020, 06:06 AM UTC
Reprocessing of audit logs complete. Service restored. All systems available.