StrongDM experienced a minor incident on February 11, 2021 affecting Admin UI and API, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Admin UIAPI
Update timeline
- investigating Feb 11, 2021, 06:54 PM UTC
We are currently investigating an issue. Initial investigation is focused on two potential sources: 1) Big Sur update version 11.2.1 2) Anti-virus software
- identified Feb 11, 2021, 08:34 PM UTC
We identified a known issue that seems to be related to an interaction between the latest Big Sur update and Sophos endpoint protection software.
- resolved Feb 11, 2021, 09:34 PM UTC
After investigation we are confident that this network connectivity issue is due to an interaction Sophos & a recent update to MacOS Big Sur v11.2.1. Contact your Sophos representative for more information.