StrongDM incident

System email provider is currently inoperable

Major Resolved View vendor source →

StrongDM experienced a major incident on April 20, 2023 affecting Admin UI and API, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2023, 03:43 PM UTC
Resolved
Apr 20, 2023, 04:26 PM UTC
Duration
43m
Detected by Pingoru
Apr 20, 2023, 03:43 PM UTC

Affected components

Admin UIAPI

Update timeline

  1. investigating Apr 20, 2023, 03:43 PM UTC

    We are having an issue with our system email provider. This impacts password reset emails and other account-related emails. We are currently working towards a resolution and will provide further updates as soon as possible.

  2. resolved Apr 20, 2023, 04:26 PM UTC

    We have implemented a resolution with our system email provider and the issue should now be resolved.