Street Context experienced a major incident on September 6, 2024 affecting Platform and Email Delivery, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2024, 01:47 PM UTC
Some users are reporting delays with email delivery. We are currently investigating.
- investigating Sep 06, 2024, 02:20 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 06, 2024, 05:03 PM UTC
Service is now restored. We are monitoring closely to ensure our system continues to perform as expected.
- monitoring Sep 06, 2024, 07:21 PM UTC
At 6:00pm EST today, we will perform maintenance to our database related to this incident. Service will not be interrupted, though some users may experience slow email processing. Please allow up to eight hours for this maintenance to complete.
- monitoring Sep 07, 2024, 06:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 07, 2024, 06:06 PM UTC
The follow-up database maintenance was completed without incident at 12:00am EST this morning. We now consider this issue to be resolved.