Streamtime experienced a minor incident on August 4, 2019 affecting Frontend, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2019, 11:29 PM UTC
We are currently experiencing widespread performance issues. Our engineering team are investigating and we hope to have a resolution shortly. Updates to come.
- investigating Aug 05, 2019, 12:00 AM UTC
Investigation continues and is focused on the Apache server. We hope to confirm shortly and of course work on a resolution. Apologies for the disruption 🙏
- identified Aug 05, 2019, 12:20 AM UTC
Our engineering team have identified the cause of the problem and are working on a resolution to the issue.
- monitoring Aug 05, 2019, 12:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2019, 02:14 AM UTC
Monitoring and tests have completed successfully. This issue is now resolved. Again, apologies for the disruption caused this morning. Our engineering team will conduct a review into the cause of the issue and make any necessary changes to avoid similar occurrences in future. Any questions/issues please get in touch via our in-app/website messaging function.