Streamtime experienced a major incident on March 2, 2020 affecting Frontend and API, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2020, 10:17 AM UTC
Our engineering team is currently investigating multiple reports of poor performance whilst attempting to access Streamtime and in some cases users are completely unable to login. We will post further updates here ASAP.
- investigating Mar 02, 2020, 10:17 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 02, 2020, 10:35 AM UTC
Normal server operations are restored. We are closely monitoring the situation.
- resolved Mar 02, 2020, 11:16 AM UTC
Our monitoring has not revealed any further problems. The issue was identified to be related to our Apache server and has now been rectified. To ensure the issue does not reoccur we have increased certain limits on our server and will monitor over the coming days. This issue is now marked as resolved.