Streamtime incident

Outage affecting access to Streamtime for some customers

Major Resolved View vendor source →

Streamtime experienced a major incident on February 20, 2024 affecting Frontend and API, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2024, 01:22 AM UTC
Resolved
Feb 20, 2024, 01:46 AM UTC
Duration
23m
Detected by Pingoru
Feb 20, 2024, 01:22 AM UTC

Affected components

FrontendAPI

Update timeline

  1. investigating Feb 20, 2024, 01:22 AM UTC

    Our engineers are currently investigating an outage as our highest priority. We are aware of some customers unable to access their Streamtime account. We will update via this incident as/when we have further information or when the issue is resolved.

  2. investigating Feb 20, 2024, 01:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 20, 2024, 01:25 AM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 20, 2024, 01:37 AM UTC

    We are continuing to investigate this issue.

  5. resolved Feb 20, 2024, 01:46 AM UTC

    Our engineers identified and resolved the issue. Please contact Streamtime Support if you continue to experience issues. Our team will continue to investiage the outage to ensure we avoid any recurrence if at all possible.